Reviews

"Brittany is very knowledgeable and professional in her position. She is friendly, polite, and a pleasure to work with."

"Friendly staff and helpfull answering all questions."

"My experience, no matter the agent or owner, is always thorough and professional. I've been with State Farm for 25+ years and while ownership and staff has changed, the customer service experience hasn't. Samantha and Melissa are always at the ready assist and answer, and Jess Sutcliffe has raised the bar when it comes to being the owner of her State Farm agency. Thank you for your continued care of my life's needs."

"They are great. Someone hit us and they went ahead and helped us by contacting the other parties insurance to make sure they were moving forward with the claim. I really appreciated that and helped us really move forward fast to get our car repaired"

"We switched providers to State Farm and couldn’t be happier with the transition. Sam made sure to cover all the details and stayed in close contact during the whole thing. It’s so nice to know we’re going to be in local hands!"

"Kilie, Sam, Jess and everyone that works there have all been so friendly and knowledgeable. Thank you for answering all my questions and for all your help today!"

"Couldn’t be happier with the service I received. They were incredibly helpful, easy to work with, and went above and beyond to help me out. The communication and cooperation were honestly out of this world. I really appreciate everything they did and would definitely recommend them!"

"Very good experience explained coverage i needed in full detail . Would highly recommend this agency for all of your insurance needs. Claims always get handled in a timely fashion."

"Had my appt. with Brittney today. She was super nice & extremely helpful. Above and beyond to help me understand."

"Fort Madison State Farm Insurance has been nothing but great to work with over the years. Sam V. is on top of adjusting coverage as our kids have grown and needs have changed. She is always helpful, kind and has patience with our questions. I highly recommend!"

"Brittney was great to work with and quick to respond!"

"I always have a good experience with Emily Higgins here at state farm"

"Best agency I've ever had. They are personable and care about any issues, claims, roadside assistance, questions, bundles, etc. I may have. Very friendly team. They work fast. I've referred many people to them."

"Always nice an helpful friendly experience"

"Very friendly, knowledgeable staff. Ended up switching from American Family to State Farm saving $$"

"Good team to to work with! Competitive rates and covered my rental too!"

"I’ve had a good experiences with Jess and her State Farm Team. The staff is always polite, claim process is clear, and I never feel like I’m being talked in circles. It’s the kind of insurer you don’t have to think about much-which is exactly what you want."

"The staff at this office is always professional while being very friendly and helpful. I never leave without my question or problem being solved."

"Jess is fantastic to work with! She truly cares about her customers and the community. I appreciate her support of local sports, small businesses, and the entire tri-state area. She’s always friendly, professional, and willing to help however she can. I highly recommend Jess and her team if you’re looking for someone who genuinely cares and goes the extra mile!"

"Just wanted everything in one place and great price"

"great service very helpful people so happy i switched"

"Fantastic staff, great communication and friendly faces!"

"I'm not sure what else a customer could want. This team is always on point. I refer people here every chance I get."

"Very good customer service! Takes time to make sure you truly understand what you’re signing up for!"

"I’ve purchased insurance through Jesse and her team for several years now. Her and her team are wonderful to work with and always help me get the coverage I need when I need it!"